Help & FAQ

Condition guide

Every pre-owned item is fully tested before it's listed. Condition only describes how it looks - all of them work like they should.

New

Brand new and sealed in the original packaging.

Like New

No visible signs of use.

Excellent

Very light signs of use you may only notice up close.

Good

Some visible scratches or scuffs from normal use.

Fair

Noticeable wear such as scratches or small dings. The best value.

Phones are always sold unlocked unless the listing says otherwise, and we list battery health where we can measure it.

Shipping

Orders ship within 1-2 business days with tracking. Shipping is free on orders over $99; otherwise it's a flat rate shown in your cart before you pay.

Returns

You can return any item within 30 days of delivery for a full refund, as long as it's in the same condition you received it. Contact us to start a return.

Payment

Checkout is handled securely by Square. You can pay with a credit or debit card, Apple Pay or Google Pay. We never see or store your card number.

Your account

You don't need to sign up before you buy. Just enter your email at checkout - your receipt goes there, and your order is saved to an account for that email. The receipt has a link to create a password so you can see your orders and tracking any time on the Account page. Lost the link, or forgot your password? Use "Email me a link" on the Account page.

Contact us

Questions about an item or an order? Email [email protected] and include your order number if you have one.